Management Services

Automation of standard non value-add procedures

• Prospect Portal allows online leasing from start to finish
• Resident Portal gives residents online access without absorbing property manager’s time
• Purchasing controls drive timely and automated invoice processing

Marketing & Leasing

• Search Engine Optimized portfolio website with full list of properties and links to individual sites
• Custom dynamic website for each property
• Social media management for Yelp, Facebook, and Google+
• Craigslist posting templates

Team Development

• Industry-specific training program through Grace Hill for all team members
• Establish clear performance expectations and accountability
• Implement quarterly performance incentives based on financial, leasing, and curb appeal measurements

Maintenance & Project Management

• Dedicated maintenance technicians
• Manage all owner-approved capital projects with preferred contractors and vendors
• Capital replacement scheduling
• Detailed preventive maintenance plans for each asset
• Ongoing grounds upkeep and interior janitorial services

Risk Management

• Vendor compliance management
• Ongoing preventive maintenance programs
• Renter’s Insurance offerings and management
• Cloud-based storage for all tenant contracts, communications, and documents
• HR Business Consultant used to prevent personnel disputes

Detailed financials and month-end reporting

• Monthly bank reconciliations
• Annual budget preparation and review
• Year-end tax preparation
• Management of all lender requirements and communications
• Automated AP processes

Reporting

• Operational Box Score
• Trailing 12 month P&L
• Actual vs. Budget P&L
• Balance Sheet
• GL Detail Report

Client Portal

• All monthly reports stored as PDF files for review
• Dynamic formatting allows portal to be viewed on any device
• Data filtering provides insight into specific assets for specific time periods
• Future: 24/7online access to real-time operating performance